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Privacy Policy

Trojan House Productions (“Trojan House”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, online store and services.

This Privacy Policy explains what information we collect, how we use and protect it, and the choices and rights available to you.

1. Information We Collect

Depending on how you interact with our website and online store, we may collect:

Information you provide to us

This may include:

  • Your name;

  • Email address;

  • Phone number;

  • Billing and delivery address;

  • Order and purchase information;

  • Information you provide when contacting us;

  • Information submitted through website forms;

  • Information provided when requesting a refund, replacement or customer support; and

  • Any other information you voluntarily provide to us.

Payment information

Payments made through our online store may be processed by third-party payment providers.

Trojan House does not ordinarily receive or store your complete credit or debit card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;

  • Browser and device information;

  • Pages visited and interactions with our website;

  • Date and time of visits; and

  • Referring website or other similar technical information.

This information may be collected through cookies, analytics tools and similar technologies.

2. How We Collect Information

We may collect personal information when you:

  • Place an order through our online store;

  • Create or use an account, where applicable;

  • Contact us;

  • Submit an enquiry or form;

  • Subscribe to communications or marketing;

  • Request a refund or replacement;

  • Interact with our website; or

  • Otherwise voluntarily provide information to us.

We may also receive information from third-party service providers that assist us in operating our website, processing payments, fulfilling orders, providing analytics or delivering communications.

3. Why We Collect Your Information

We collect and use personal information where reasonably necessary to:

  • Process and fulfil orders;

  • Arrange delivery of products;

  • Process payments;

  • Provide customer support;

  • Process refunds, returns and replacements;

  • Communicate with you about your order;

  • Respond to enquiries;

  • Improve and maintain our website and online store;

  • Understand how visitors use our website;

  • Prevent fraud, misuse or security incidents;

  • Maintain business and transaction records;

  • Send marketing communications where permitted and where you have consented or otherwise where permitted by law; and

  • Comply with legal and regulatory obligations.

We will generally only collect information that is reasonably necessary for these purposes.

4. Marketing Communications

If you choose to subscribe to marketing communications from Trojan House Productions, we may use your contact information to send you updates, announcements, promotions, products, services or other information that may be relevant to you.

You can unsubscribe from marketing communications at any time by using the unsubscribe function provided in the relevant communication or by contacting us.

Unsubscribing from marketing communications will not affect essential communications relating to an existing order or transaction.

5. Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly;

  • Remember preferences;

  • Understand website traffic and usage;

  • Improve website performance; and

  • Support marketing or advertising activities, where applicable.

You can generally control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of our website.

6. How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our products and services.

These parties may include:

  • Payment processors;

  • Website and e-commerce providers;

  • Delivery and shipping providers;

  • IT and technology service providers;

  • Website analytics providers;

  • Email and communications providers;

  • Professional advisers, such as accountants or legal advisers; and

  • Government authorities or other parties where required or authorised by law.

We do not sell your personal information to third parties.

We will not disclose your personal information to third parties for purposes unrelated to operating our business unless you have consented or the disclosure is otherwise permitted or required by law.

7. Overseas Disclosure

Some third-party service providers we use may operate or store information outside Australia.

As a result, personal information may be disclosed to or stored by service providers located overseas. The countries involved may vary depending on the services and providers we use.

Where applicable privacy laws require us to take reasonable steps regarding overseas disclosures, we will do so.

8. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include appropriate access controls, password protection, secure systems and the use of reputable third-party service providers.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes and meeting legal or regulatory requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, where appropriate.

10. Accessing or Correcting Your Information

You may contact us to request access to personal information we hold about you or to request that inaccurate or incomplete information be corrected.

We may need to verify your identity before processing an access or correction request.

We will generally respond to requests within a reasonable period and in accordance with applicable privacy laws.

11. Privacy Complaints

If you believe Trojan House Productions has mishandled your personal information, you may contact us with details of your concern.

We will review and investigate privacy complaints and aim to resolve them fairly and promptly.

If you are not satisfied with our response, and the Australian Privacy Act 1988 applies to the relevant matter, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

12. Children's Privacy

Our website and online store are not specifically directed at children.

We do not knowingly collect personal information from children where collection would be inappropriate or unlawful. If you believe a child has provided personal information to us, please contact us so that we can assess and, where appropriate, remove the information.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

This Privacy Policy does not apply to those external websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.

The updated version will be published on this page with the revised “Last updated” date.

15. Contact Us

If you have a question about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please contact Trojan House Productions through the contact details provided on our website.

Trojan House Productions
Film & Media Production House
Western Australia, Australia

Privacy enquiries: [Insert business email address]

Important Note

This Privacy Policy is intended to provide general information about how Trojan House Productions handles personal information. It does not exclude or limit any rights you may have under applicable Australian privacy or consumer protection laws.

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